MOOCs and their role in developing practical wisdom at work

I’m a senior lecturer at a small university on the south coast of the UK. Like many people I’ve been thinking about the future of higher education and the impact of technology, particularly MOOCs and other online learning approaches. I should add that I teach in a business school and am interested in strategy, organisational behaviour and management learning. And this frames my thoughts. I can see the point in MOOCs and their potential in spreading knowledge (both academic and technical), particularly to those groups that have been excluded in the past. But I’m wondering how it will help with the problems that I see. These include:

  • At the interpersonal level how people learn the practical skills and wisdom of working in organisations such as: influencing, negotiating, seeing things from the perspective of others, being challenging and supportive of colleagues (and accepting likewise in return), being thoughtful and reflexive of experience, or just how to get things done.
  • At the organisational level how decisions are made and how we can make better ones; how ethical practice is developed and sustained; and how organisations can be a force for good in society, rather than division.

These were some of the topics of a recent seminar I went to funded by the ESRC. What kind of knowledge are we talking about? To my mind it is the emotional labour of organisational life: empathy, emotional awareness, trust, sensitivity, political astuteness, knack or savviness. In other words the kind of abilities that Aristotle put under the heading of Phronesis. When I meet managers, at whatever stage of their career, these are the issues that are troubling them. I have just finished running an action learning based post-graduate leadership programme. All of the delegates were highly accomplished in their technical areas but most felt the need to develop their leadership and ability to get things done. Reflections on the programme included: ‘I’ve developed a different type of confidence’; ‘it has been the conversations that have made the difference for me’; ‘it has really empowered me’, ‘I’ve learnt how to go about things’. Returning to my question above, I’m intrigued as to how MOOCs and other online approaches to personal development and knowledge can tackle issues that people face in their organisational lives. I’m sure there is an important role – I just want to understand their potential.

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